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Need help with PostSider? Start with the Troubleshooting guide for operational issues, then reach out through the channels below.

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Get help

  • Email support - contact@postsider.com for account, billing, and feature questions.
  • GitHub issues - report bugs and request features on github.com/lumizone/postsider.
  • Security reports - report vulnerabilities privately through the repository’s SECURITY.md disclosure process.

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Frequently asked questions

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Plans and billing

Is there a free trial? New Cloud accounts get a 7-day Standard trial once per email address. It includes 5 channels, 400 posts per month, 2 webhook endpoints, and 10 AI actions. No card is required. What happens when the trial ends or I cancel? You drop to the FREE tier, which allows 0 channels and 0 posts. Existing channels beyond the cap are disabled and publishing is blocked until you pick a paid plan. Who processes payments? Payments are processed by Polar, PostSider’s merchant of record. Card details never touch PostSider servers; Polar handles tax and VAT. Are there refunds? Refunds are handled by Polar through the billing portal or by contacting support.

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Publishing

Can I edit a post after it is published? No. Published posts cannot be edited or rescheduled. Create a new post instead. What does a failed post look like? A post that could not be published is marked ERROR with an attached error message. Check the channel connection and the error, then create or schedule again. Do you support every social platform? PostSider ships 33 registered providers. Availability depends on the provider API, your account, and the OAuth credentials configured on your instance.

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Self-hosting

Do I need MinIO? The bundled Compose stack uses MinIO for media. Local disk and Cloudflare R2 are the other supported backends. Are migrations automatic? Yes. The application runs prisma migrate deploy on startup. Back up both databases and the .env before an upgrade, and never use prisma db push on a production database. Is AI included? AI is optional. Cloud includes it with plan quotas. Self-hosted instances must provide an AI_API_KEY (or OPENAI_API_KEY) or per-organization BYO keys.