Name and description
Edit the organization’s display name and description. The name appears in the sidebar and the organization switcher.Logo
Upload a logo image to replace the default brand mark in the sidebar and organization switcher. You can replace or remove it at any time; members see the new logo after it is saved.Brand profile
The brand profile gives the AI assistant context about your voice and content rules:- Voice - how your organization sounds (for example “friendly and direct”).
- Audience - who you write for.
- Rules - formatting or style rules to follow.
- Forbidden words - terms to avoid.
Default timezone
Set a default timezone for the organization. It is used by the queue plan as a fallback when a channel has no timezone of its own; a channel-level timezone always wins, andUTC is the final fallback when neither is set.

